Refund policy


At Feels like Finland, I'm committed to delivering quality items that can bring Finland nearer to you. My products are made on-demand, which helps to reduce overproduction and waste.

Order cancellation

If you wish to cancel your order, please do so in 1 hour, after your order. As we are around the globe, this period can be longer. I reserve this time to not forward the order to production.

When your order has been fulfilled (created) for you, it is no longer possible to cancel the order. You can cancel the order by signing in to your account in Feels like Finland, by filling this form: https://feelslikefinland.com/pages/order-cancellation or by sending me an email: feelslikefinland@gmail.com

Returns

If you wish to return an item, please contact me as soon as you can to discuss your situation. The request for refund or return must be made during 30 days from receiving the product.

Refunds

If your order arrived damaged or there is a problem with product quality, please

  • Take photos of the package, shipping label and product
  • Send them with a refund request to me: feelslikefinland@gmail.com

Refunds on verified cases will be issued to the original payment method within 7 business days of receiving the returned item. Please remember that returns can take time also in your bank.

Returns

If the product you ordered is not the right size or color or you are just not happy with the quality, please

  • Send a return or change request to feelslikefinland@gmail.com
  • I will send you the shipping label and instructions.
  • You will need to cover the shipping cost.
  • The item must be returned in its original condition and packaging, along with the proof of purchase.

Downloadable products

Please notice that downloadable products (e-books) are not refundable and not returnable because you will receive them right away after order.

Other concerns

If your order does not meet your expectations, please contact me by email feelslikefinland@gmail.com and I'll do my best to help you. Remember to include your order number and proof of purchase.

Gift cards

Gift cards are not returnable.